Refund Policy
Last updated: July 5, 2026
Successful search or your money back
If we search and don't find your medication in stock anywhere nearby, the credit is refunded to your account automatically. You don't need to request anything or ask within a time window. There's no expiration on this guarantee.
Successful searches are final
Once we find your medication in stock at one or more pharmacies, the credit is considered used. We aren't able to refund a search that succeeded, even if the pharmacy is later out of stock, unwilling to fill your prescription, or has otherwise changed its answer, since that's beyond what our service checks.
Unused credit packs
If you bought a pack of credits and haven't used any of them, you can request a full refund within 14 days of purchase. Contact us at support@tryrxfinder.com and we'll process it back to your original payment method.
Partially used packs
If some credits from a pack have already been used, the remaining unused credits can still be refunded within the same 14-day window. Credits already refunded under the money-back guarantee above aren't counted as used.
Gifted credits
Credits sent to you as a gift aren't eligible for a cash refund, since no payment was made on your account. The person who purchased the gift can request a refund under the terms above if their credits are still unused.
Abuse
We reserve the right to decline a refund if we reasonably believe an account is abusing the guarantee, for example requesting searches with no intent to use the results.
Questions
Contact support@tryrxfinder.com and we'll help sort it out.