What we collect
- Email address: when you create an account, purchase search credits, ask us to email your results, or set a back-in-stock alert.
- Search history: the medication, dosage, and zip code of each search you run while signed in (or with an email supplied), along with which pharmacies we called and what they said. We keep this on your account so you can see past results and so we can email you when a search finishes. It stays until you ask us to delete it.
- IP address: used transiently for rate limiting (abuse prevention). Not persisted to a database or linked to your searches.
- Payment information: handled entirely by Stripe; we never see or store your card details. We retain a record of the purchase (email, amount, credits granted) for accounting.
- Call transcripts: when we place an automated call to check stock on your behalf, we store a transcript/summary of that call for quality assurance and support. By default only our team can access it; the account holder can request access to their own transcripts by contacting support@tryrxfinder.com.
Sensitive nature of this data
Searches on this service may reveal information about medical conditions (e.g. ADHD) or medication use. We are not a "covered entity" under HIPAA and this data is not protected by HIPAA, but we handle it as sensitive and limit our use of it to operating the service. We do not sell it or use it for advertising.
How we use it
- Delivering search results
- Tracking your search credit balance
- Processing payments and preventing abuse of the service
- Responding to support requests
Who we share it with
We use the following third-party services, each of which processes relevant data under its own privacy policy:
- Stripe: payment processing
- Vapi / underlying telephony providers: placing automated calls to pharmacies to check stock, if enabled. Pharmacies receive the medication/dosage being asked about during the call itself, not your contact information.
- Anthropic: we use its language models to sort pharmacy listings and to classify how a call went. They receive the pharmacy's public details and the call transcript, which names the medication asked about; they never receive your name, email, or account details.
- Resend: delivers our email to you (search results, alerts, account confirmation), so it processes your email address and the contents of those messages.
- Google (Maps Platform): finding pharmacies near the zip code you search. It receives the location of that zip code, never the medication or anything about you.
- Google (Google Ads): advertising measurement, so we can tell when a visit that came from one of our ads led to a purchase. We share limited event data (that a purchase happened, and its amount), never your medication searches or health information.
We do not sell your personal information.
Your choices
To request deletion of your account data entirely, contact support@tryrxfinder.com.
Cookies & advertising
We use Google Ads (the Google tag / gtag.js) to measure how well our advertising works, for example to know when a click on one of our ads led to a purchase. This sets cookies and shares limited event data (such as that a purchase occurred, and its value) with Google; it does not send Google your medication searches or health details. Google may use this data under its own privacy policy. You can turn off personalized Google advertising at adssettings.google.com, and you can block or clear cookies in your browser settings. We do not use cookies to track you across other websites beyond this advertising measurement.
Children
This service is not directed to children under 13, and we do not knowingly collect data from them.
Changes
We may update this policy from time to time; material changes will be reflected by the "last updated" date above.
Contact
Questions about this policy or your data: support@tryrxfinder.com